Comments on: Simple fix to iPhone/iPod dropped USB connections

By: PT

PT — Tue, 03 May 2011 22:39:08 +0000

Thalmus,

Just had to post a comment to say thank you very much. This has been stumping me for weeks. Tried all the other solutions to no avail. Deleting the upper filters in that reg entry worked a charm. Cheers!

By: Ilona

Ilona — Mon, 25 Apr 2011 15:11:52 +0000

Not working for me

By: Bevan

Bevan — Tue, 11 Jan 2011 03:23:09 +0000

@Thalmus – thankyou very much. Like most of us above I pissed around searching for ages to find the problem, deleted all my photos etc, and it still didnt work. In my case in the registry I didnt have “Upper Something” but I did have “Upper Filter” so I deleted that, restarted and it all worked well.

Thanks a lot for your comment – worked for me.

By: Eugene

Eugene — Mon, 22 Nov 2010 19:06:33 +0000

try to go to “computer management” and under “universal serial bus controllers” try to find out which one “usb hub” is carrying “apple mobile device usb driver” on “power” panel. then just “disable” this hub. device will switch to another hub. worked for me but it switched to usb not usb2 hub so it’s quite slow ((

By: Joey

Joey — Fri, 05 Nov 2010 05:13:05 +0000

@ Thalmus:
I navigated to the specific location fine, but there was NOT “upper something” there. Any ideas??? By the way, I’ve tried pretty much every suggestion on the entire Internet!

Parameters of my case:
Windows 7 Ultimate 64-bit, iPhone 4, iTunes 10.01.2…
*** iTunes connects to my iPHone & I can add/remove photos. I can also use SSH programs to access my phone.

The problem is the bloody MTB USB Device Install Fail message!
In addition, the camera/DCIM no longer appears in My Computer!
Any help would be greatly appreciated!
Thanks~ Ciao!!!

By: Thalmus

Thalmus — Wed, 07 Jul 2010 11:58:40 +0000

Hi to all,
Thank u for your input, unfortunately all these things didnt work for me.

I’m using a dell studio XPS 435MT with W7 ultimate 64, latest Itunes and 3G, 3GS and 4G Iphones. The problem was the same an all phones !!
I tried the camera roll stuff, deleting drivers, scan hardware change and all those ideas and nothing worked.
I FINALLY found what to do.

The MTB USB problem is due to the fact that Windows chooses that driver instead of usb iphne driver.

BEFORE DOING THIS MAKE A BACKUP OF YOUR REGESTRY. (in regedit, File >> export)

To “tell” windows not to chose MTB USB driver do the following :
- run regedit
- find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” under hkeylocalmachine > system>current control set>control>class
- click on the “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” on the left side of the window.
- appears on the right side differnt things. Right click on “upper something” and click delete.
- unplug iphone (have at least 1 photo on your iphone)
- restart computer
- plug in Iphone and the camera roll apears !

Hope this helps !!

By: Dan

Dan — Mon, 07 Jun 2010 22:04:08 +0000

Radiowave, your iPhone problem is similar to the one I had, which led to my original post. If your wife’s PC has iTunes on it and that copy of iTunes was able to connect to your iPhone, then the problem might be the same as mine – a USB hardware defect on your PC. In my case, I’ve managed to sync my iPhone to my PC anyway by connecting my iPhone to a powered USB hub and, before syncing, putting my iPhone in “flight mode”.

If, however, your wife’s PC doesn’t have iTunes, then you should try the “corrupted photo” fix that has worked for so many other people. It seems that the corrupted photo only causes a probem when iTunes and its related drivers are in the mix. You should be able to copy and delete any photos you have on your iPhone using your wife’s PC – when connected, the iPhone should appear to be a digital camera to it.

Dan.

If that doesn’t

By: Sean Othan

Sean Othan — Sun, 06 Jun 2010 17:59:48 +0000

THANK YOU SOOOOOOOOOOOOO MUCH!!

I messed around with the Device Manager, tried Apple’s site for an MTP USB that would install correctly, used the trouble shooter, re-installed iTunes, rebooted, scanned for errors.. 3 hours later still at the same spot. I was about to give up my thought that Windows 7 was a huge improvement on Vista.

AND THEN…

This simple little thing about deleting corrupted pictures on the camera roll. I don’t know if it was the screenshot ones I got rid of or the ones downloaded in Safari, but after doing so SUDDENLY WHEN PLUGGED IN THE PC SAYS IPHONE INSTALLED SUCCESSFULLY! THANK YOU THANK YOU THANK YOU!

I was ready to call tech support. Can’t imagine the party that would have been.

By: radiowave

radiowave — Sun, 06 Jun 2010 14:12:06 +0000

I have Windows 7 Pro on a Dell 64 Bit laptop.
My computer no longer recognizes my IPhone. It does not show it as a drive when plugged in either. It does not wake it up when plugging in either.
When plugging in my IPhone, this is what happens:
Pop up: “Installing device driver”
Then, Popup
“Device driver software was not successfully installed”
Details: “MTP USB device (X)failed”
Under device manager in “Portable Devices” I see:
(!)MTP USB device “This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)”
(!)WPD FileSystem volume driver “This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)”
But when trying to update the driver for each, I get:
“Windows has determined the driver software for your device is up to date”.
Now, it used to work. I checked the phone and cable by plugging in to my wifes computer, all ok. It’s my machine somehow, and I cannot determine what happened. I have tried all USB ports with the same result. I have no restore points to go back to using system restore either. I have uninstalled and re-installed ITunes, making sure I have the latest version but I get the same result. Windows has all of the latest updates. I have played with the drivers in device manager in every way possible and scanned for hardware changed etc, but no fix. I checked Mcafee and made sure it was not blocking Itunes.
As for the photo delete method of fixing this, you cannot delete photos from the Iphone that were not taken by it. You can only do that in Itunes, which of course I cannot connect to. Also, it all works on my wifes PC anyway, so I doubt the photo delete method would help.

By: Richard

Richard — Thu, 03 Jun 2010 15:11:42 +0000

The problem is likely due to a corrupted photo. It appears as a black slightly larger than usual square icon on the camera roll. Backup the photo (by emailing or use the Dropbox app), then delete it from the camera roll. Your iPhone should be detected once plugged in to the computer.